I am facing video playback issues. What do I do?

If you are seeing an error message when trying to watch a specific content, try these troubleshooting steps.


Top troubleshooting steps

  • Make sure you are connected to the internet. We recommend having a bandwidth of 8 mbps to watch content. Check your speed at speedtest.net to see if your bandwidth is adequate to watch videos.

  • Check if you are able to play other content. If so, try again later.


If you are watching on the app

  • Update your device  / app

    • Ensure your device / app is updated to the latest version

  • Try restarting the app

    • If you are on iOS:

      • Double click the home button on your device

      • Close Hotstar by swiping the app from the carousel

      • Restart the app

    • If you are on Android:

      • Click the menu button on your device

      • Close Hotstar by pressing X on the top right corner

      • Restart the app

 

If you are watching on a Living Room device

  • Unplug your TV from power for at least 1 minute.

  • While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

  • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

  • Plug your TV back in and turn your TV on.

  • Open Hotstar and try again.


If you are watching on your desktop browser

  • Open your desktop browser

  • Click ‘More’ on the top right

  • Click ‘More Tools’ > ‘Clear browsing data’

  • At the top, select the time range for which you would like to clear your data. To clear all your browsing data, select ‘All time’

  • Check the boxes for ‘  and other site data’ and ‘Cached images and files’

  • Click ‘Clear data’