If you are seeing an error message when trying to watch a specific content, try these troubleshooting steps.
Top troubleshooting steps
Make sure you are connected to the internet. We recommend having a bandwidth of 8 mbps to watch content. Check your speed at speedtest.net to see if your bandwidth is adequate to watch videos.
Check if you are able to play other content. If so, try again later.
If you are watching on the app
Update your device / app
Ensure your device / app is updated to the latest version
Try restarting the app
If you are on iOS:
Double click the home button on your device
Close Hotstar by swiping the app from the carousel
Restart the app
If you are on Android:
Click the menu button on your device
Close Hotstar by pressing X on the top right corner
Restart the app
If you are watching on a Living Room device
Unplug your TV from power for at least 1 minute.
While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.
If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.
Plug your TV back in and turn your TV on.
Open Hotstar and try again.
If you are watching on your desktop browser
Open your desktop browser
Click ‘More’ on the top right
Click ‘More Tools’ > ‘Clear browsing data’
At the top, select the time range for which you would like to clear your data. To clear all your browsing data, select ‘All time’
Check the boxes for ‘ and other site data’ and ‘Cached images and files’
Click ‘Clear data’