If you are seeing an error message when trying to watch a specific content, try these troubleshooting steps.

Top troubleshooting steps

• Make sure you are connected to the internet. We recommend having a bandwidth of 8 mbps to watch content. Check your speed at speedtest.net to see if your bandwidth is adequate to watch videos.

• Check if you are able to play other content. If so, try again later.

If you are watching on the app

• Update your device  / app

  • Ensure your device / app is updated to the latest version

• Try restarting the app

  • If you are on iOS:

    • Double click the home button on your device

    • Close Hotstar by swiping the app from the carousel

    • Restart the app

  • If you are on Android:

    • Click the menu button on your device

    • Close Hotstar by pressing X on the top right corner

    • Restart the app

If you are watching on a Living Room device

• Unplug your TV from power for at least 1 minute.

• While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

• If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

• Plug your TV back in and turn your TV on.

• Open Hotstar and try again.

If you are watching on your desktop browser

• Open your desktop browser

• Click ‘More’ on the top right

• Click ‘More Tools’ > ‘Clear browsing data’

• At the top, select the time range for which you would like to clear your data. To clear all your browsing data, select ‘All time’

• Check the boxes for ‘  and other site data’ and ‘Cached images and files’

• Click ‘Clear data’